Answer Centre

Quick answers to common questions. Can’t find what you’re looking for? Contact us directly.

How long does delivery take?

We’re a new store and are still finalising shipping times — exact delivery estimates will show at checkout once live. Contact us if you need a firm date for an order.

What if my item arrives damaged or wrong?

Contact us at hello@craftsgifted.com with your order number and, where possible, a photo — see our Refund and Returns Policy.

Can I return an item?

Yes — within 30 days of delivery. Full details are in our Refund and Returns Policy.

How do I contact you?

Email hello@craftsgifted.com or use our contact form.