Last updated: 24 July 2026
Overview
We want you to be happy with your order. If something isn’t right, contact us at hello@craftsgifted.com within 30 days of delivery and we’ll help sort it out.
Returns
To be eligible for a return, an item must be unused, in its original condition, and in its original packaging. Contact us before sending anything back so we can confirm eligibility and give you return instructions — please don’t send items back without contacting us first.
Refunds
Once we receive and inspect your return, we’ll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method; it may take a few business days for your bank or card provider to show the credit.
Damaged or Incorrect Items
If an item arrives damaged or isn’t what you ordered, contact us at hello@craftsgifted.com with your order number and a photo where possible, and we’ll arrange a replacement or refund.
Shipping Costs
Unless an item arrived damaged or incorrect, return shipping costs are the customer’s responsibility.
Need Help?
Contact us at hello@craftsgifted.com for any question about returns or refunds.